The central printer of a small insurance office produces only pale printouts. The business owner calls a computer maintenance freelancer whom he has just found on Google.

The friendly freelancer, however, says that his visit is hardly necessary, as the owner can solve the problem himself. The printer has to be cleaned, just as it is described in detail in the operating instructions.

The business owner is impressed: ´I think it is great that you are so selfless and help me out for free´.

Freelancer replies: ´I always advise my new customers to follow the instructions in the manual. If they then try to do it themselves, it usually ends up in a major repair, so my visit will be definitely worthwhile.´